A little help,
when you need it.
A question about a puzzle, a purchase or your progress? Start here, or get in touch.
Please include your device model, operating system and app version if known. For a purchase, include the store order reference. Never send your password or payment card details.
How do I place a piece?
Drag it onto a free area of the board and release. You can also tap a piece, choose its top-left cell, preview the placement and confirm. Cancel to choose again.
Why did the level not finish?
You need to meet both the line target and the score target within the move allowance. A full board or exhausted moves can end the attempt.
Can I continue after a failed attempt?
When available, completing a rewarded ad or spending 200 coins grants five extra moves and refills water to three. You can use this extra chance once per attempt. You can also restart.
Why is an ad unavailable?
An internet connection, ad availability and the applicable privacy flow are needed. Ads may be unavailable temporarily. You can still restart or return to the map. A rewarded ad only grants its reward when the ad service confirms completion.
Where is my progress saved?
Progress is stored on this device. There is no account or cross-device cloud sync. Uninstalling the app or clearing app data may remove progress and coin balances.
How do purchases and restore work?
Payments are handled by Apple or Google. Use Restore purchases in the Workshop for eligible permanent themes. Consumed coin packs are not restored as new packs. Contact us with your store order reference if something is missing.
Can I turn off sound or vibration?
Yes. Open Settings to change game sound and, on supported mobile devices, light haptics. Privacy options are shown when required by the ad consent service.
Does buying a theme remove ads?
No. Coin packs, the ceramic piggy bank and themes do not remove ads.