Nut Pop / Support

Support

Need help with Nut Pop? Check the questions below, or email us. We usually reply within 2 working days.

Email us

info@grknstudios.co.uk

Please include your device model and the app version (Settings → About).

Email support

Frequently asked questions

Is Nut Pop free?

Yes. It’s free to play with a small banner ad and, from level 20, an occasional full-screen ad between levels. Optional reward videos give you boosters and extra coins. Coin packs, nut sets, the starter pack and the piggy bank are optional purchases.

Can I remove the ads?

There is no ad-free purchase. Reward videos are always optional, and everything they give can also be paid with in-game coins.

Is every level really solvable?

Yes. Every board is checked by a solver before you play it, without any booster. If you get stuck, Undo or Restart (free) always helps.

Does it work offline?

Yes. You can play without internet. Ads and purchases need a connection.

I bought something, how do I get it on a new phone?

Open the Shop or Settings and tap Restore purchases, signed in with the same Apple ID or Google account. Nut sets and the starter pack come back; coins and the piggy bank are used up when bought and can’t be restored.

Is my progress saved?

Your progress is saved on your device. Deleting the app deletes it.

How does the piggy bank work?

Every level you finish drops 25 coins in, up to 2,500. Once it holds 500 coins you can break it open with a purchase and take them all.

What is the Daily Puzzle?

From level 8, one extra board a day, the same for every player. Solve it on consecutive days to grow your streak and your reward; every 7th day also gives a booster.

A purchase didn’t arrive.

Restart the app and tap Restore purchases. If it still doesn’t appear, email us with your receipt (Apple/Google sends it by email). For refunds, use Apple (reportaproblem.apple.com) or Google Play (play.google.com/store/account).

How do I change my ad privacy choices?

Settings → Privacy choices (shown in the UK and EU). On iPhone, you can also turn tracking off in iOS Settings → Privacy & Security → Tracking.

How do I change the language?

Settings → Language: English, Türkçe or the device language.

Is there a colour-blind mode?

Yes, in Settings. Every nut colour gets its own symbol.