Terminal Tangle / Support
Support
Need help with Terminal Tangle? Check the questions below, or email us. We usually reply within 2 working days.
Email us
Please include your device model, iOS or Android version, the game version, the level or screen and the steps that cause the problem. Never send passwords or payment card details.
Frequently asked questions
What kind of game is Terminal Tangle?
A puzzle game where you clear the way for vehicles, carry passengers by colour and manage a limited parking area.
How do I complete a level?
Get every passenger in the terminal on board a vehicle of their colour.
Why won’t a vehicle move?
Its way out may be blocked by another vehicle or a closed barrier. Find the move that clears the obstacle first.
Why aren’t passengers boarding?
Passengers only board vehicles of their own colour. The vehicle also needs a free seat, and the passenger queue has to be able to reach it.
What can I do if the parking area is full?
Look for the vehicles that can fill up and leave. You can also use the extra bay or help offers shown in the game.
How many passengers does a vehicle carry?
Normal small vehicles carry 15, medium vehicles 25 and large vehicles 40 passengers.
Is there a time limit on every mission?
No. The fire engine and police car have a countdown, while the ambulance and army truck have a move limit. The badge over the vehicle shows what is left.
Which languages are supported?
English and Turkish. You can switch language in the game.
Do I need an account?
No. You can play without creating a game account.
Is my progress saved?
Your progress is saved locally on your device. Don’t assume it will move automatically if you delete the app or change devices.
Do I need an internet connection?
Purchases and rewarded videos need an internet connection.
What is in the Super Pack?
3,000 coins and 5 each of the Undo, Shuffle and Teleport boosters. It is available on iOS.
Does the Super Pack remove ads?
No. The pack gives coins and boosters only.
Can I buy the Super Pack again?
Yes. It is a consumable item: every new successful purchase adds the same contents again. Used packs are not given back if you delete and reinstall the game.
Why does the price differ between countries?
The price comes from the App Store for your region and currency. The price on the purchase screen is the one that applies.
A purchase didn’t arrive. What should I do?
Check your connection and reopen the game. Before buying again, check your purchase history in the App Store. If it still hasn’t arrived, email us with your device model, game version and the date of the purchase. For refunds, use Apple (reportaproblem.apple.com).
I watched an ad but didn’t get the reward.
Make sure the video played to the end. If the problem continues, email us with the offer you chose, the approximate time and your device details.